Placing an Order

• When can I order using my company allowance?

• Can I place my order via the Just Eat app?

• Where can I have my order delivered to?

• Why can't I apply a discount code or use a voucher on my order?

• My order is stuck in ‘Awaiting confirmation’ status. What shall I do?

• Why am I being asked to enter a reference when placing my order?

• What is the service charge for?

• What should I do if I have an allergy?

• Why has my order been cancelled by the restaurant?

• What information can I expect to see once I’ve placed my order?

• Why am I seeing a limited number of restaurants in my area on Just Eat for Business compared with on the Just Eat website or app?

• Why can’t I order alcohol or groceries?

• I can’t place an order on the website, what should I do?

• How do I top-up using my personal payment card?

• How do I know that my order has gone through?

• How do I know that the restaurant has received my order?